Solve common Macintosh problems
Problems with Mac OS X v10.3 and Mac OS X v10.4
| The printer driver is not listed in Printer Setup Utility.
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| The product software might not have been installed or was installed incorrectly.
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| Make sure that the PPD is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.
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| The Postscript Printer Description (PPD) file is corrupt.
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| Delete the PPD file from the following hard drive folder: Library/Printers/PPDs/Contents/Resources/<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.
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| The product name, IP address, or “Rendezvous” or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility.
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| The product might not be ready.
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| Make sure that the cables are connected correctly, the product is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
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| The wrong product name, IP address, or “Rendezvous” or “Bonjour” host name is being used.
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| Check the product name, IP address, or “Rendezvous” or “Bonjour” host name by printing a configuration page See Information pages. Verify that the name, IP address, or “Rendezvous” or “Bonjour” host name on the configuration page matches the product name, IP address, or “Rendezvous” or “Bonjour” host name in the Printer Setup Utility.
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| The interface cable might be defective or of poor quality.
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| Replace the interface cable. Make sure to use a high-quality cable.
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| A print job was not sent to the product that you wanted.
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| The print queue might be stopped.
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| Open the print queue, and then click Start Jobs.
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| The wrong product name or IP address is being used. Another product with the same or similar name, IP address, or “Rendezvous” or “Bonjour” host name might have received your print job.
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| Check the product name, IP address, or “Rendezvous” or “Bonjour” host name by printing a configuration page See Information pages. Verify that the name, IP address, or “Rendezvous” or “Bonjour” host name on the configuration page matches the product name, IP address, or “Rendezvous” or “Bonjour” host name in the Printer Setup Utility.
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| An encapsulated PostScript (EPS) file does not print with the correct fonts.
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| This problem occurs with some programs.
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| Try downloading the fonts that are contained in the EPS file to the product before printing.
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| Send the file in ASCII format instead of binary encoding.
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| You are unable to print from a third-party USB card.
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| This error occurs when the software for USB printers is not installed.
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| When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.
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| When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected.
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| This problem is caused by either a software or a hardware component.
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| Check that your Macintosh supports USB.
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| Verify that your Macintosh operating system is Mac OS X v10.3 or Mac OS X v10.4.
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| Ensure that your Macintosh has the appropriate USB software from Apple.
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| Check that the product is turned on.
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| Verify that the USB cable is connected correctly.
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| Check that you are using the appropriate high-speed USB cable.
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| Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.
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| Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.
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| NOTE:
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The iMac keyboard is a nonpowered USB hub.
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HP Laserjet M2727 Solve common Macintosh problems