Solve scan-quality problems

Solve scan-quality problems


Problem
Cause
Solution
Blank pages
The original might have been loaded upside down.
In the automatic document feeder (ADF), put the top end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be scanned on top of the stack.
On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the lower-right corner of the glass.
Too light or dark
The resolution and color levels may be set incorrectly.
Verify that you have the correct resolution and color settings. See Scanner resolution and color.
Unwanted lines
Ink, glue, correction fluid, or an unwanted substance might be on the glass.
Clean the flatbed scanner surface. See Clean the scanner glass.
The ADF glass might be dirty.
Clean the scanner strip. See Clean the scanner glass (step 3).
Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the glass.
Clean the flatbed scanner surface. See Clean the scanner glass.
The power to the product might have fluctuated.
Reprint the job.
Unclear text
The resolution levels might be set incorrectly.
Verify that the correct resolution settings are correct. See Scanner resolution and color.
HP Laserjet M2727 Solve scan-quality problems