| Poor print quality or toner adhesion
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| The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.
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| Try another kind of paper, between 100 and 250 Sheffield, with 4 to 6% moisture content.
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| Dropouts, jamming, or curl
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| The paper has been stored incorrectly.
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| Store paper flat in its moisture-proof wrapping.
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| The paper has variability from one side to the other.
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| The paper is too moist, has the wrong grain direction, or is of short-grain construction
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| Open the rear output bin, or use long-grain paper.
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| The paper varies from side-to-side.
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| High fuser temperature is curling the paper.
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| Turn on the Less paper curl setting.
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| At the control panel, press Setup, use the arrow buttons to select Service, and then press OK. Use the arrow buttons to select Less paper curl, press OK, use the arrow buttons to select On, and then press OK.
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| Jamming, damage to product
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| The paper has cutouts or perforations.
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| Use paper that is free of cutouts or perforations.
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| The paper has ragged edges.
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| Use high-quality paper that is made for laser printers.
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| The paper varies from side-to-side.
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| The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.
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| Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.
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| Open the rear output bin, or use long-grain paper.
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| Print is skewed (crooked).
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| The media guides might be incorrectly adjusted.
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| Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.
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| More than one sheet feeds at one time.
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| The media tray might be overloaded.
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| The media might be wrinkled, folded, or damaged.
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| Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.
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| The media might have been fanned before it was loaded.
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| Load media that was not fanned. Loosen ream by twisting paper stack.
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| Load new paper that was stored properly.
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| The product does not pull media from the media input tray.
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| The product might be in manual feed mode.
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| If Manual feed appears on the product control-panel display, press OK to print the job.
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| Verify that the product is not in manual feed mode and print your job again.
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| The pickup roller might be dirty or damaged.
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| The paper-length adjustment control in tray 2 or optional tray 3 is set at a length that is greater than the media size.
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| Adjust the paper-length adjustment control to the correct length.
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