HP Laserjet M2727 > Fax problems

• HP LaserJet M2727 mfp
  • Trademark and Copyright Information
  • Product basics
    • Product comparison
    • Product features
    • Product walkaround
      • Front view
      • Back view
      • Interface ports
      • Serial number and model number location
    • Supported operating systems
    • Supported product software
      • Software included with the product
        • Recommended installation for Windows
        • Express installation (USB or network)
        • Macintosh software
      • Supported printer drivers
  • Control panel
    • Control-panel walkaround
    • Control-panel menus
      • Use the control-panel menus
      • Control-panel main menus
  • Software for Windows
    • Supported operating systems for Windows
    • Supported printer drivers for Windows
    • Select the correct printer driver for Windows
    • Priority for print settings
    • Change printer-driver settings for Windows
    • Software installation types for Windows
    • Remove software for Windows
    • Supported utilities for Windows
      • HP ToolboxFX
      • Embedded Web server
      • HP Web Jetadmin
      • Other Windows components and utilities
    • Software for other operating systems
  • Use the product with Macintosh
    • Software for Macintosh
      • Supported operating systems for Macintosh
      • Supported printer drivers for Macintosh
      • Priority for print settings for Macintosh
      • Change printer-driver settings for Macintosh
      • Software installation types for Macintosh
        • Install Macintosh software for direct connections (USB)
        • Install Macintosh software for networks
      • Remove software from Macintosh operating systems
      • Supported utilities for Macintosh
        • Embedded Web server
        • Macintosh Configure Device
    • Use features in the Macintosh printer driver
      • Print
        • Create and use printing presets in Macintosh
        • Resize documents or print on a custom paper size
        • Print a cover page
        • Use watermarks
        • Print multiple pages on one sheet of paper in Macintosh
        • Print on both sides of the page (duplex printing)
        • Use the Services menu
    • Scan from the product and HP Director (Macintosh)
      • Scanning tasks
    • Fax a document from a Macintosh computer
  • Connectivity
    • Connect the product directly to a computer with USB
    • Printer sharing disclaimer
    • Supported network operating systems
    • Supported network protocols
    • Install the product on a network
    • Configure the network product
      • View settings
        • Network configuration page
        • Configuration page
      • Change settings
      • IP address
        • Manual configuration
        • Automatic configuration
        • IPv4 and IPv6 settings
      • Link speed setting
  • Paper and print media
    • Understand paper and print media use
    • Supported paper and print media sizes
    • Special paper or print media guidelines
    • Load paper and print media
      • Tray 1
      • Tray 2 or 3
    • Configure trays
    • Change tray selection
  • Print tasks
    • Change the print driver to match the media type and size
      • Supported paper types and tray capacity
    • Get help for any print option
    • Cancel a print job
    • Create booklets
    • Change print-quality settings
    • Change print density
    • Print on special media
    • Use different paper and print covers
    • Print a blank first page
    • Resize documents
    • Select a paper size
    • Select a paper source
    • Select a paper type
    • Set the print orientation
    • Use watermarks
    • Save toner
    • Create and use printing shortcuts in Windows
    • Print on both sides of the paper (duplex printing)
      • Use automatic duplex printing
      • Print on both sides manually
    • Print multiple pages on one sheet of paper in Windows
    • Economy settings
      • EconoMode
      • Archive print
    • Fonts
      • Select fonts
      • Print lists of available fonts
  • Copy
    • Load originals
    • Use copy
      • One-touch copy
      • Multiple copies
      • Cancel a copy job
      • Reduce or enlarge copies
      • Change the copy-collation setting
    • Copy settings
      • Copy quality
        • Clean the scanner glass
        • Adjust the lighter/darker (contrast) setting
        • Set the copy draft setting
      • Define custom copy settings
        • Print or copy edge-to-edge
      • Copy onto media of different types and sizes
      • Restore the copy-settings defaults
    • Copy a book
    • Copy photos
    • Copy mixed-size originals
    • Duplex (two-sided) copy jobs
      • Copy two-sided documents automatically
      • Copy two-sided documents manually
  • Scan
    • Load originals for scanning
    • Use scan
      • Scan methods
        • Scan by using HP LaserJet Scan (Windows)
        • Scan from the product
        • Scan by using other software
          • Scan from a TWAIN-compliant program
          • Scan from a WIA-compliant program (Windows XP and Vista only)
        • Scanning by using optical character recognition (OCR) software
          • Readiris
      • Use the Scan To feature
        • Set up the product Scan To button
        • Scan to a file, e-mail, or software program
      • Canceling a scan job
    • Scan settings
      • Scan file format
      • Scanner resolution and color
        • Resolution and color guidelines
        • Color
      • Scan quality
    • Scan a book
    • Scan a photo
  • Fax
    • Fax features
    • Setup
      • Install and connect the hardware
        • Connect to a telephone line
        • Connect additional devices
          • Set up fax with a telephone answering machine
        • Setup for stand-alone fax
      • Configure fax settings
        • Use the control panel to set the fax time, date, and header
        • Use HP Fax Setup Wizard to set the fax time, date, and header
        • Use of common localized letters in fax headers
      • Manage the phone book
        • Use phone-book data from other programs
        • Delete phone book
        • Special dialing symbols and options
        • Manage speed dials
          • Create and edit speed dials
          • Delete speed dials
        • Manage group-dial entries
          • Create and edit group-dial entries
          • Delete group-dial entries
          • Delete an individual from a group-dial entry
      • Set fax polling
      • Security
        • Turn on password protection
        • Turn on private receive feature
    • Change fax settings
      • Set the sound-volume settings
        • Set the fax-sounds (line-monitor) volume
        • Set the ring volume
      • Send fax settings
        • Set a dial prefix
        • Set the dial-tone detection
        • Set autoredial
        • Set light/dark and resolution
          • Set the default light/dark (contrast) setting
          • Set resolution settings
        • Set the default glass-size setting
        • Set tone-dialing or pulse-dialing
        • Set billing codes
      • Receive fax settings
        • Set or change number of rings-to-answer
          • Use the rings-to-answer setting
          • Set the number of rings-to-answer
        • Set the answer mode
        • Set fax forwarding
        • Set up distinctive ring
        • Set up the computer to receive faxes
        • Use autoreduction for incoming faxes
        • Set the silence-detect mode
        • Set the default fax reprint settings
        • Automatic two-sided printing (duplexing) of received faxes
        • Create stamp-received faxes
        • Block or unblock fax numbers
        • Make an extension telephone available to receive faxes
    • Use fax
      • Fax software
        • Supported fax programs
        • Available cover-page templates
        • Customize a fax cover sheet
      • Cancel a fax
        • Cancel the current fax
        • Cancel a pending fax job
      • Delete faxes from memory
      • Use fax on a DSL, PBX, ISDN, or VoIP system
        • DSL
        • PBX
        • ISDN
        • VoIP
      • Send a fax
        • Fax from the flatbed scanner
        • Fax from the automatic document feeder (ADF)
        • Fax a two-sided original
        • Manual dial faxing
        • Use speed dials and group-dial entries
          • Send a fax by using a speed dial
          • Send a fax by using a group-dial entry
        • Send a fax from the software
        • Send a fax by dialing from a downstream phone
        • Send a delayed fax
        • Use access codes, credit cards, or calling cards
          • Send faxes internationally
      • Receive a fax
        • Print a stored fax (when private receive feature is on)
        • Reprint a fax
        • Receive faxes when fax tones are audible on the phone line
        • View a fax that was sent to your computer
    • Solve fax problems
      • Fax error messages
        • Alert and warning message tables
      • Fax memory is retained when there is a loss of power
      • Fax logs and reports
        • Print all fax reports
        • Print individual fax reports
        • Set the fax activity log to print automatically
        • Set the fax error report
        • Set the fax confirmation report
        • Include the first page of each fax on the fax confirmation, fax error, and last call reports
      • Change error correction and fax speed
        • Set the fax-error-correction mode
        • Change the fax speed
      • Problems sending faxes
      • Problems receiving faxes
      • Performance problems
  • Manage and maintain the product
    • Information pages
    • HP ToolboxFX
      • View HP ToolboxFX
      • Status
        • Event log
      • Alerts
        • Set up status alerts
        • Set up e-mail alerts
      • Fax
        • Fax tasks
        • Fax phone book
        • Fax send log
        • Fax receive log
        • Block Faxes
      • Help
      • System Settings
        • Device information
        • Paper handling
        • Print quality
        • Paper types
        • System setup
        • Service
        • Device polling
      • Print Settings
        • Printing
        • PCL 5e
        • PostScript
      • Network Settings
    • Embedded Web server
      • Features
    • Use HP Web Jetadmin software
    • Security features
      • Secure the embedded Web server
      • Lock the control-panel menus
      • Private receive
    • Use the convenience stapler (HP LaserJet M2727nfs mfp only)
      • Staple documents
      • Load staples
    • Manage supplies
      • Check and order supplies
        • Check supplies status by using the control panel
        • Check supplies status by using HP ToolboxFX
        • Store supplies
        • HP policy on non-HP supplies
        • HP fraud hotline
        • Recycle supplies
        • Redistribute toner
      • Replace supplies
        • Print cartridge
        • Memory DIMMs
          • Information
          • Install a memory DIMM
      • Clean the product
        • Clean the paper path
          • Clean the paper path from HP ToolboxFX
          • Clean the paper path from the product control panel
        • Clean the automatic document feeder (ADF) pickup roller assembly
        • Clean the lid backing
        • Clean the exterior
      • Firmware updates
  • Problem solve
    • Problem-solving checklist
    • Restore the factory-set defaults
    • Control-panel messages
      • Alert and warning messages
        • Alert and warning message tables
      • Critical error messages
        • Critical error message-tables
    • Control-panel display problems
    • Clear jams
      • Causes of jams
      • Where to look for jams
      • Clear jams from the ADF
      • Clear jams from the input-tray areas
      • Clear jams from the duplexer
      • Clear jams from the output-bin areas
        • Top (face-down) output bin
        • Rear (face-up) output bin
      • Clear jams from the print-cartridge area
      • Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only)
      • Avoid repeated jams
    • Solve image-quality problems
      • Print problems
        • Print quality problems
          • General print-quality issues
        • Media-handling problems
          • Print-media guidelines
          • Solve print-media problems
        • Performance problems
      • Copy problems
        • Prevent copy problems
        • Image problems
        • Media-handling problems
        • Performance problems
      • Scan problems
        • Solve scanned-image problems
        • Scan-quality problems
          • Prevent scan-quality problems
          • Solve scan-quality problems
      • Fax problems
      • Optimize and improve image quality
        • Print-quality checklist
        • Manage and configure printer drivers
          • Temporarily change print-quality settings
          • Change print-quality settings for all future jobs
    • Solve convenience stapler problems
    • Solve connectivity problems
      • Solve direct-connection problems
      • Network problems
        • Verify that the product is on and online
        • Resolve communication problems with the network
    • Solve software problems
      • Solve common Windows problems
      • Solve common Macintosh problems
      • Solve PostScript (PS) errors
  • Appendix A Accessories and ordering information
    • Supplies
    • Memory
    • Cable and interface accessories
    • Paper-handling accessories
    • User-replaceable parts
  • Appendix B Service and support
    • Hewlett-Packard limited warranty statement
    • Customer self repair warranty service
    • Print cartridge limited warranty statement
    • HP Customer Care
      • Online Services
      • Telephone support
      • Software utilities, drivers, and electronic information
      • HP direct ordering for accessories or supplies
      • HP service information
      • HP service agreements
      • HP ToolboxFX
      • HP support and information for Macintosh computers
    • HP maintenance agreements
      • On-site service agreements
        • Next-day on-site service
        • Weekly (volume) on-site service
      • Repacking the device
      • Extended warranty
  • Appendix C Specifications
    • Physical specifications
    • Electrical specifications
    • Power consumption
    • Environmental specifications
    • Acoustic emissions
  • Appendix D Regulatory information
    • FCC compliance
    • Environmental product stewardship program
      • Protecting the environment
      • Ozone production
      • Power consumption
      • Toner consumption
      • Paper use
      • Plastics
      • HP LaserJet print supplies
      • Return and recycling instructions
        • United States and Puerto Rico
          • Multiple returns (two to eight cartridges)
          • Single returns
          • Shipping
        • Non-US returns
      • Paper
      • Material restrictions
      • Disposal of waste equipment by users in private households in the European Union
      • Material Safety Data Sheet (MSDS)
      • For more information
    • Telephone Consumer Protection Act (United States)
    • IC CS-03 requirements
    • EU statement for telecom operation
    • New Zealand telecom statements
    • Declaration of conformity
    • Safety statements
      • Laser safety
      • Canadian DOC regulations
      • EMI statement (Korea)
      • Laser statement for Finland
      • Substances table (China)
  • Glossary
  • Using accessibility shortcut keys in the Help Viewer
  • Using the HTML Help Viewer

HP Laserjet M2727