Performance problems

Performance problems


Problem
Cause
Solution
No copy came out.
The input tray might be empty.
Load media in the product. See Load paper and print media for more information.
The original might have been loaded incorrectly.
In the automatic document feeder (ADF), load the original with the narrow side forward and the side to be scanned facing up.
On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the lower-right corner of the glass.
Copies are blank.
The sealing tape might not have been removed from the print cartridge.
Remove the print cartridge from the product, pull out the sealing tape, and reinstall the print cartridge.
The original might have been loaded incorrectly.
In the ADF, load the original with the narrow side leading into the ADF and the side to be scanned facing up.
On the flatbed scanner, make sure that the original document is placed face-down with the upper-left corner of the document at the lower-right corner of the glass.
The media might not meet HP specifications.
Use media that meets HP specifications. See Paper and print media.
The print cartridge might be defective.
Replace the print cartridge. See Print cartridge.
The wrong original was copied.
The ADF might be loaded.
Make sure that the ADF is empty.
Copies are reduced in size.
The product settings might be set to reduce the scanned image.
On the control panel, press Reduce/Enlarge and verify that it is set to Original=100%.
HP Laserjet M2727 Performance problems