Problem-solving checklist

Problem-solving checklist


Follow these steps when trying to solve a problem with the product.


Step number
Verification step
Possible problems
Solutions
1
Is the power on?
No power due to failed power source, cable, switch, or fuse.
1.
Verify that the product is plugged in.
2.
Verify that the power cable is functional and that the power switch is on.
3.
Check the power source by plugging the product directly into the wall or into a different outlet.
2
Does Ready appear in the product control panel?
The control panel should function without error messages.
Control panel shows an error.
See Control-panel messages for a list of common messages that will help you correct the error.
3
Do information pages print?
Print a configuration page. See Information pages.
An error message appears on the control-panel display.
See Control-panel messages for a list of common messages that will help you correct the error.
Paper jams when printing.
Make sure that media that meets HP specifications. See Paper and print media
Clean the paper path. See Clean the paper path.
4
Does the product copy?
Place the configuration page into the ADF and make a copy. The report should feed smoothly through the ADF, and copies should print without print-quality problems. Make a copy from the flatbed as well.
Poor copy quality from the ADF.
If the print quality from the internal tests and the copy from the flatbed were acceptable, clean the ADF scanning strip. See Clean the scanner glass.
Paper jams when printing.
Make sure that media that meets HP specifications. See Paper and print media
Clean the paper path. See Clean the paper path.
Poor copy quality from the flatbed.
1.
If the print quality from the internal tests and the copy from the ADF were acceptable, clean the flatbed glass. See Clean the scanner glass.
2.
If, after performing the maintenance, the problem persists, see Copy problems.
5
Does the product send a fax?
Press Start Fax to verify that a dial tone exists (using a hand set, if necessary). Attempt to send a fax.
The telephone line is not operational or the product is not plugged into the telephone line.
Verify that the product is plugged into a telephone line that you know works.
The telephone cord is faulty or is plugged into the wrong connector.
1.
Try plugging the telephone cord into the other connector.
2.
Try a new telephone cord.
6
Does the product receive a fax?
Use another fax machine to send a fax to the product, if available.
Too many telephone devices are plugged in, or telephone devices are not connected in the correct order.
Make sure that the HP LaserJet M2727 mfp is the only device on the telephone line and try again to receive the fax.
The product fax settings are set incorrectly.
Review and reset the product fax settings. See Change fax settings
7
Does the product print from the computer?
Use a word-processing program to send a print job to the product.
Software is not installed correctly or an error occurred during software installation.
Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting.
The cable is not connected correctly.
Reconnect the cable.
An incorrect driver is selected.
Select the proper driver.
There is a port driver problem in Microsoft Windows.
Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting.
8
Does the product scan to the computer?
Initiate a scan from the basic desktop software at your computer.
The cable is not connected correctly.
Reconnect the cable.
Software is not installed correctly or an error occurred during software installation.
Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting.
If the error persists, turn off the product and then turn on the product.
HP Laserjet M2727 Problem-solving checklist