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| No power due to failed power source, cable, switch, or fuse.
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| 1.
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| Verify that the product is plugged in.
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| 2.
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| Verify that the power cable is functional and that the power switch is on.
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| 3.
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| Check the power source by plugging the product directly into the wall or into a different outlet.
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| Does Ready appear in the product control panel?
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| The control panel should function without error messages.
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| Control panel shows an error.
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| Do information pages print?
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| An error message appears on the control-panel display.
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| Paper jams when printing.
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| Place the configuration page into the ADF and make a copy. The report should feed smoothly through the ADF, and copies should print without print-quality problems. Make a copy from the flatbed as well.
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| Poor copy quality from the ADF.
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| If the print quality from the internal tests and the copy from the flatbed were acceptable, clean the ADF scanning strip. See Clean the scanner glass.
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| Paper jams when printing.
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| Poor copy quality from the flatbed.
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| 1.
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| If the print quality from the internal tests and the copy from the ADF were acceptable, clean the flatbed glass. See Clean the scanner glass.
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| 2.
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| If, after performing the maintenance, the problem persists, see Copy problems.
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| Does the product send a fax?
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| Press Start Fax to verify that a dial tone exists (using a hand set, if necessary). Attempt to send a fax.
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| The telephone line is not operational or the product is not plugged into the telephone line.
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| Verify that the product is plugged into a telephone line that you know works.
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| The telephone cord is faulty or is plugged into the wrong connector.
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| 1.
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| Try plugging the telephone cord into the other connector.
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| 2.
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| Try a new telephone cord.
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| Does the product receive a fax?
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| Use another fax machine to send a fax to the product, if available.
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| Too many telephone devices are plugged in, or telephone devices are not connected in the correct order.
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| Make sure that the HP LaserJet M2727 mfp is the only device on the telephone line and try again to receive the fax.
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| The product fax settings are set incorrectly.
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| Does the product print from the computer?
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| Use a word-processing program to send a print job to the product.
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| Software is not installed correctly or an error occurred during software installation.
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| Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting.
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| The cable is not connected correctly.
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| An incorrect driver is selected.
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| Select the proper driver.
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| There is a port driver problem in Microsoft Windows.
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| Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting.
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| Does the product scan to the computer?
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| Initiate a scan from the basic desktop software at your computer.
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| The cable is not connected correctly.
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| Software is not installed correctly or an error occurred during software installation.
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| Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting.
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| If the error persists, turn off the product and then turn on the product.
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