Critical error message-tables

Critical error message-tables


Critical error messages
Control panel message
Description
Recommended action
49 Error, Turn off then on
The product has experienced an internal embedded software error.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
50.x Fuser Error
The product has experienced an internal hardware error.
1.
Turn off the power by using the power switch, and then wait at least 30 seconds.
2.
If a surge protector is being used, remove it. Plug the product directly into the wall socket.
3.
Turn on the power and wait for the product to initialize.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
52 Scanner Error
The product has experienced an internal hardware error.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
55.4 Error, Turn off then on
The product has experienced an engine communication timeout error.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
57 Fan Error, Turn off then on
The product has experienced a problem with its internal fan.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
79 Error Turn off then on
The product has experienced an internal firmware error.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If you have recently installed a memory DIMM in the product, turn off the product, remove the memory DIMM, reinstall the DIMM to verify that it is seated properly, and then turn on the product.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
79 Service error, Turn off then on
The product has experienced a problem with the DIMM slot.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If you have recently installed a memory DIMM in the product, turn off the product, remove the memory DIMM, reinstall the DIMM to verify that it is seated properly, and then turn on the product.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
Scanner error #, Turn off then on
The product has experienced an error in the scanner sub-assembly area.
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on.
If the error persists, contact HP. See www.hp.com/support/LJM2727 or the support flyer that came in the product box.
HP Laserjet M2727 Critical error message-tables