| 10.0000 Supply Memory Error
|
|
| A specific print cartridge has an e-label error.
|
|
| Reinstall the print cartridge.
|
| Turn off and then turn on the product.
|
| If the problem is not solved, replace the cartridge.
|
|
| 10.1000 Supply Memory Error
|
|
| A specific print cartridge has a missing e-label.
|
|
| Reinstall the print cartridge.
|
| Turn off and then turn on the product.
|
| If the problem is not solved, replace the cartridge.
|
|
|
|
| The ADF lid is open or a sensor is malfunctioning.
|
|
| Make sure that the ADF lid is closed.
|
| Remove the ADF and reinstall it.
|
| If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
|
|
| Canceled copy. Clear document
|
|
| The Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.
|
|
|
| Canceled scan. Clear document
|
|
| The Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.
|
|
|
| Canceled send. Clear document
|
|
| The Cancel button was pressed to cancel the current job while pages were feeding from the ADF tray. The cancel process does not automatically clear the ADF.
|
|
|
| Comm. error [Receiver CSID]
|
|
| A fax communication error occurred between the product and the receiver.
|
|
| Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.
|
| Try a different phone cord.
|
|
| Comm. error [Sender CSID]
|
|
| A fax communication error occurred between the product and the sender.
|
|
| Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.
|
| Try a different phone cord.
|
|
|
|
|
| This is a warning message only. Job output might be affected.
|
|
| Device is busy. Try again later
|
|
| The product is currently in use.
|
|
| Wait for the product to finish the current job.
|
|
| Doc feeder jam Clear, Reload
|
|
| A piece of media is jammed in the ADF tray.
|
|
| Open the document release door, clear the jam, close the document release door, and reload the paper into the ADF tray.
|
|
| Doc feeder jam, DATE/TIME
|
|
| ADF has not been cleared since previous jam.
|
|
|
| Document feeder mispick. Reload
|
|
| Media in the ADF tray was not picked up.
|
|
| Remove the media from the ADF tray, and then reload it.
|
|
|
|
| The print-cartridge door is open.
|
|
| Close the print-cartridge door.
|
|
|
|
| The product experienced a print engine communication error.
|
|
| This is a warning message only. Job output might be affected.
|
|
|
|
| The product experienced a print engine error.
|
|
| This is a warning message only. Job output might be affected.
|
|
| Fit to Page on flatbed only
|
|
| The copy reduce/enlarge feature (called “Fit to Page”) applies only to copies made from the flatbed scanner.
|
|
| Use the flatbed or select another reduction/enlargement setting.
|
|
|
|
| No cartridge installed with door closed.
|
|
|
|
|
| You are using the incorrect printer driver.
|
|
| Select the printer driver that is appropriate for your product.
|
|
|
|
| Invalid data or response.
|
|
|
| Jam in (area), Open door and clear jam
|
|
| Paper jam in one of the following areas: drum area, fuser area, duplex feeding area, duplex receiving area, and duplex pickup area.
|
|
| Clear the jam from the area indicated on the product control panel, and then follow the control panel instructions. See Clear jams.
|
|
| Jam in Tray #, Clear jam and then press OK
|
|
| The product has detected a jam in one of the following areas: tray 1, tray 2, or tray 3.
|
|
| Clear the jam from the area indicated on the product control panel, and then follow the control panel instructions. See Clear jams.
|
|
|
|
| Out of paper in all available trays.
|
|
|
| Load Tray # <TYPE> <SIZE>, Press OK to use available media
|
|
| Device is processing job, but a matching tray is empty.
|
|
| Press OK to use existing available media.
|
|
|
|
| Manual duplex mode. “#” is the tray number where the first half of the job printed.
|
|
| Load paper in the correct tray.
|
|
| Load Tray 1 <TYPE> <SIZE>, Press OK to use available media
|
|
| Device is processing job, but no trays match.
|
|
| Press OK to use existing tray settings.
|
|
| Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start
|
|
| Cleaning mode paper prompt.
|
|
| Press OK to begin the cleaning procedures.
|
|
| Manual feed <SIZE> <TYPE>, Press OK to use available media
|
|
|
|
| Mem. low 1 copy. Press OK
|
|
| The product completed making one copy. The remaining copies have been canceled because of low memory.
|
|
| Press Cancel to clear the error. Break the job into smaller jobs that contain fewer pages.
|
|
| Memory is low Try again later
|
|
| The product does not have enough memory to start a new job.
|
|
| Wait until the current job is finished before starting a new job.
|
|
|
|
| The product memory has been almost completely filled.
|
|
| Allow the product to finish the job, or press Setup to cancel the job.
|
|
| Memory low Only 1 copy made
|
|
| The product does not have enough memory to complete the collated copy job.
|
|
| Break the job into smaller jobs that contain fewer pages.
|
|
|
|
|
|
| No paper pickup, Press OK
|
|
| The product has failed to pick up a piece of media.
|
|
| Verify that the media was inserted far enough into the input tray. In tray 2, verify that the paper-length guide is in the correct position for the media size that you are using.
|
| Reload the media in the input tray and press Setup to continue the job.
|
|
|
|
| A new supply has been installed that is not made by HP. This message is appears for several seconds, and then the product returns to the Ready state.
|
|
| If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs that are required as a result of using non-HP supplies is not covered under HP warranty.
|
|
|
|
|
| Order a new print cartridge.
|
|
| Page too complex, press OK
|
|
| The product could not print the current page because of its complexity.
|
|
| PressSetup to clear the message.
|
| Allow the product to finish the job, or press Cancel to cancel the job.
|
|
| Paper path jam. Open door/Remove tray 2, Push green lever
|
|
| Paper jam in the duplexer
|
|
| Clear the jam from the area, and then follow the control-panel instructions.
|
|
| Scanner reserved for PC scan
|
|
| A computer is using the product to create a scan.
|
|
| Wait until the computer scan has finished, or cancel the scan from the computer software, or press Cancel.
|
|
| Scanning error Cannot connect
|
|
| The product cannot transmit scan information to a computer.
|
|
| Verify that the connection cable is not loose or damaged. Replace the cable if necessary, and try the scan again.
|
|
| Settings cleared, DATE/TIME
|
|
| The product has cleared job settings.
|
|
| Re-enter any appropriate job settings.
|
|
| Used black cartridge in use
|
|
| A used printer cartridge has been installed or moved.
|
|
| Press OK to return to the Ready state.
|
|