Clear jams from the ADF
Occasionally, media becomes jammed during a fax, copy, or scan job.
You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the product control-panel display.
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| The media does not meet HP specifications, such as those for size or type. See Paper and print media for more information.
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| 1.
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| NOTE:
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Verify that any shipping tape inside the ADF has been removed.
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| 2.
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| Remove the jam cleanout part. Using both hands, lift up on the two handles until the part unsnaps. Rotate and lift out the cleanout part and set it aside.
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| 3.
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| Lifting the green lever, rotate the pick mechanism until it stays open.
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| 4.
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| Gently try to remove the page without tearing it. If you feel resistance, go to the next step.
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| 5.
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| Open the ADF lid and gently loosen the media by using both hands.
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| 6.
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| When the media is free, gently pull it out in the direction shown.
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| 7.
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| Close the lid to the flatbed scanner.
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| 8.
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| 9.
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| Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly.
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| 10.
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HP Laserjet M2727 Clear jams from the ADF