| The document stops feeding in the middle of faxing.
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| The maximum length of a page that you can load is 381 mm (15 inches). Faxing of a longer page stops at 381 mm (15 inches).
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| Print the document on shorter media.
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| If no jam exists and less than one minute has elapsed, wait a moment before pressing Cancel. If a jam exists, remove the jam. Then, resend the job.
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| If the item is too small, it can jam inside the automatic document feeder (ADF).
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| Use the flatbed scanner. The minimum page size for the ADF is 127 x 127 mm (5 x 5 inches).
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| If a jam exists, remove the jam. Then, resend the job.
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| Faxes stop during sending.
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| The receiving fax machine might be malfunctioning.
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| Try sending to another fax machine.
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| The telephone line might not be working.
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| Turn up the volume on the product, and then press Start Fax on the control panel. If you hear a dial tone, the telephone line is working.
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| Disconnect the product from the jack in the wall, and then connect a telephone to the jack. Try to make a telephone call to verify that the telephone line is working.
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| A communication error might be interrupting the fax job.
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| Change the redial-on-communication-error setting to On.
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| The product is receiving faxes but is not sending them.
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| If the product is on a digital system, the system might be generating a dial tone that the product cannot detect.
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| Disable the detect-dial-tone setting.
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| If the error persists, contact the system service provider.
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| A poor telephone connection might exist.
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| The receiving fax machine might be malfunctioning.
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| Try sending to another fax machine.
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| The telephone line might not be working.
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| ●
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| Turn up the volume on the product and press Start Fax on the control panel. If a dial tone exists, the telephone line is working.
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| Disconnect the product from the telephone jack and connect a telephone. Try to make a telephone call to verify that the telephone line is working.
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| Outgoing fax calls continue to be dialed.
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| The product automatically redials a fax number if the redial options are set to On.
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| To stop the product from redialing a fax, press Cancel. Or change the redial setting.
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| Sent faxes are not arriving at the receiving fax machine.
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| The receiving fax machine might be off or might have an error condition, such as being out of paper.
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| Call the recipient to verify that the fax machine is on and ready to receive faxes.
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| The originals might be incorrectly loaded.
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| Verify that the original documents are correctly loaded into the ADF input tray or flatbed scanner.
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| A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send.
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| If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print the fax activity log and check the Status column for jobs that show a Pending designation.
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| Sent faxes include a block of gray shading at the end of each page.
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| The glass-fax size might be set incorrectly.
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| Verify that the setting is correct.
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| Sent faxes have data missing from the end of each page.
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| The glass-fax size might be set incorrectly.
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| Verify that the setting is correct.
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| The control panel shows a low-memory error.
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| The fax might be too large, or the resolution might be too high.
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| Try one of the following:
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| Divide a large fax into smaller sections, and then fax them individually.
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| Clear stored faxes to make more memory available for outgoing faxes.
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| Configure the outgoing fax as a delayed fax, and then verify that it will send completely.
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| Make sure that the product is using the lowest resolution setting (Standard).
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